Forests of Asgard

Shipping Days:

Orders will be shipped Monday through Wednesday ONLY, for the safety of the animal. We hold the right to delay shipping in the event of extreme weather (below 40°F or above 85°F) in order to ensure the safety of the animals. Weather must be under 90°F to benefit from LAG.

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Shipping Method:

Shipping method is chosen by the customer from the options listed below and will be automatically Hold for Pickup unless otherwise specified. It is the customer's responsibility to ensure that their chosen hub address accepts live animals and hold for pickup (particularly UPS). Any changes to this policy after the initial payment, at the request of the customer, are at the expense and responsibility of the customer. Shipping method will be chosen and paid for at checkout.

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Fedex Priority Overnight: $90 **Recommended for ALL Live Orders**

Fedex Standard Overnight: $75

Fedex 2 Day: $40

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UPS Next Day: $50

UPS 2 Day: $20

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Delivery to Northern or Southern IL (LAG included): $10

Delivery to local expo OR Pickup (LAG included): $0

Add to existing order (Will reflect previous shipping choice) $0

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Unforeseen Circumstances:

Forests of Asgard, and Alyssa Talbott, (henceforward referred to as “the seller”) is not responsible for delays or non-delivered items due to poor weather or issues with carrier service (Fedex, UPS, or otherwise) as these events are out of the seller’s control. Any delays due to a lack of communication, on the part of the customer, are not the responsibility of the seller. Orders that are at risk of delay may be shipped out at the next safest date to ensure a timely arrival and is at the discretion of the seller. The seller cannot control shipping company operations but will do their best to aid in resolving any issues. Shipment or delivery dates are not guaranteed as delays can occur due to weather or carrier events that are out of the seller’s control and therefore not covered under this policy. If delays occur for any reason, it is the customer’s responsibility to ensure prompt communication with the seller to secure the safety of their order during delivery. This may result in the seller delaying the shipment until it is safe to send out.

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LAG (Live Arrival Guarantee):

All orders will be scheduled for pickup at the customer’s local hub in order to be eligible for LAG (live arrival guarantee). Orders will be sent to the hub closest to the provided address unless requested otherwise and will be notated in the customer's account on the website for reference. If a preferred hub address is requested, it is the customer's responsibility to ensure that the hub accepts hold for pickup and live animals. The seller is not liable and LAG does not apply if the hub rejects the box upon arrival due to company policy. The customer may request the shipment be delivered directly to their residence with the understanding that the shipment is no longer eligible for LAG. If there is no option for local pickup at a hub, the shipment is no longer eligible for LAG. All orders must be picked up on the day of delivery, otherwise it is no longer eligible for LAG. All shipped animals come with an over-count to ensure you receive the amount purchased in the unlikely event of loss during shipping. LAG only applies to the purchased quantity of animals, not any extra over-counts included.

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Confirmation:

A shipping form will be sent to the customer for final verification of the recipient's information (name, email, phone number, and address) and is the responsibility of the customer to ensure all information is transferred correctly prior to shipment. Once payment for the order has been received and if no address correction is communicated, the seller will send the associated tracking number for the order to the email provided. The customer is responsible for tracking their package and must pick their package up on the day of delivery, otherwise the order is no longer eligible for LAG. Likewise, items that are returned to the seller for any reason are not eligible for replacement or refund. The safety of the animals and the orders are our highest priority and can only be achieved through diligence and prompt communication between the customer and seller. 

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Care and Packaging:

All orders are packed with adequate food and necessary cooling/heating items in order to regulate the temperature in the shipping box. As these items are intended for temporary care, the customer is responsible for picking their order up in a timely manner.

 

In-Person/Expo Pickup Orders:

Pickup locations will be confirmed prior to the pickup date once payment has been received. Any delays, on the part of the customer, that occur due to traffic or schedule changes must be promptly communicated with the seller. In turn, the seller will promptly communicate any issues that may cause delays for a pickup order. The seller will wait at the agreed upon location for no longer than 10 minutes, without communication from the customer, before the customer is considered a no call no show. The customer will confirm that their order is alive and active within 10 minutes of delivery, by the seller, in order to be eligible for LAG. Once the customer has received their order and confirmed LAG, the seller is no longer responsible for any deaths associated with temperature or mishandling by the customer. Orders are packed with minimal temperature regulating materials to aid in safer transportation by personal vehicle. Full shipping packaging can be requested for an additional $10 fee.

 

No Call No Shows (NCNS):

In the event of a no call no show, on the part of the customer, the order will not be refunded or replaced. Customers with two instances of NCNS will be charged with a Holding Fee of $10 (added to order) in order to have their items held for pickup. Upon successfully picking up their order, the customer will be refunded the Holding Fee (in the amount of $10). Customers that choose to pay cash at pickup are only allowed one instance of NCNS before all future orders are required to be paid in full prior to scheduling a pickup date. 

 

Required ID:

Please bring a valid form of ID to pick up your package at your local hub or in-person meets. Most hubs (and the seller for local pickup) will require a valid form of ID to verify the customer’s identity and ensure the order is delivered to the correct recipient. Please inform the seller if another individual (other than the name on the order) will be picking up your order and provide the seller with their required information, which will be verified before delivery. If there is a problem with the pickup, it is recommended that the customer contact the seller while still in the building so they are able to try and resolve any occurring issues. 

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Issues with your order:

If there are any issues with your order, immediately notify the seller with proof of the deficiency (via pictures and/or an unboxing video). Proof is required within one hour of the time stamped pickup or delivery. Failure to do so within this timeframe voids the LAG stated above. Any agreed upon replacements will be sent out at the next earliest shipping date. Shipping costs for the replacement package are at the expense of the customer and are required to be paid before the order is shipped. All replacement orders follow the same LAG stated above.

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Payments and Refunds:

All payments are final and will not be refunded for any reason. Any orders that are canceled by the customer or result in a NCNS will not be refunded. Our only priority is to ensure your order arrives quickly and safely in the first shipment. Delayed orders will not be refunded as our only concern is ensuring that the animals arrive swiftly, and above all, safely. Our goal is to establish confidence and trust with our customers. We aim to respond promptly to resolve any concerns the customer may have during the ordering or shipping process. PayPal claims that are filed after an order has been shipped to the customer will not be eligible for refunds or replacements. Communication will also be conducted only through PayPal until the case is settled. If a false claim is filed, the seller will defer to the terms put in place by PayPal, and not those of Forests of Asgard.

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In order to confirm your order, please message me the following confirmation code “Odin25” or enter it into your order sign-up to ensure these terms of service have been read and agreed to.

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Seller information and reviews can be viewed on my facebook page at the link below. Customers who take the time to post a positive review are eligible for free shipping on their next order. 

 

Please be sure to follow my facebook page for other available items, giveaways and specials.